Your privacy is our responsibility
At b177, your personal information is stored with the highest level of security. We earn your trust through SSL encryption and strict data protection measures.
Introduction
b177 (hereinafter referred to as "we", "our", or "the platform") provides a trusted online sports betting and casino service for users in Bangladesh. We take our users' privacy seriously and are committed to protecting your personal information.
This privacy policy explains what information b177 collects, how that information is used, who it may be shared with, and what rights you have regarding your information. By using our services, you consent to the terms of this policy.
This policy applies only to individuals aged 21 or above. We do not knowingly collect information from minors. If you believe a minor is using our services, please contact us immediately.
What information we collect
b177 collects various types of information to operate and improve its services smoothly. This information falls into two main categories:
2.1 Information you provide
When you create an account or use services on b177, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Financial transaction details such as bKash, Nagad, Rocket, Upay, or bank account information
- Any information provided during communications
2.2 Automatically collected information
Some information is collected automatically while you use our platform:
- IP address and device identification information
- Browser type and version
- Operating system information
- Platform activity logs (login times, betting history, balance changes)
- Data collected through cookies and similar tracking technologies
- Referral source and session duration
Purpose of using information
b177 uses collected information only for specific and legitimate purposes. We use your information to:
- Manage your account: Create and maintain your account, verify your identity, and ensure secure login.
- Process financial transactions: Manage deposits, withdrawals, and transaction history. Ensure secure payments via bKash, Nagad, Rocket, Upay, and bank transfers.
- Provide customer support: Resolve your issues through our 24/7 live chat and email support.
- Improve the platform: Analyse user experience to raise the quality of our services.
- Prevent fraud: Detect and prevent suspicious activity and maintain the security of the platform.
- Ensure responsible gaming: Monitor your gaming activity and provide assistance when needed.
- Meet legal obligations: Comply with applicable laws and regulations.
Sharing information with third parties
b177 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service provider partners
Only the necessary information may be shared with technology providers, payment processing organisations (such as bKash, Nagad, Rocket, Upay, and banks), and data analytics service providers that assist in operating our platform. These partners are contractually bound to protect the confidentiality of your information.
4.2 Legal requirements
We may be required to disclose information pursuant to a court order, a lawful request from a government authority, or applicable law. In such cases, we will provide only the minimum information necessary.
4.3 Business changes
If there is a significant change to b177's business structure (such as a merger or acquisition), user information may be transferred to the relevant party. You will be notified in advance in such cases.
Cookies and tracking technology
b177 uses cookies to improve your browsing experience and ensure the functionality of the platform. Cookies are small text files stored on your device.
5.1 Essential cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security, and save preferences. The platform cannot function properly without these cookies.
5.2 Functional cookies
These cookies are used to remember your language preferences, display settings, and other personalised settings.
5.3 Analytics cookies
These help us improve our services by collecting statistical information about platform usage. The collected data is generally processed in anonymous or aggregated form.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.
Data security measures
b177 applies industry-standard security measures to keep your personal information safe:
- SSL encryption: All data exchanged between your browser and our servers is encrypted using TLS/SSL technology.
- Secure data storage: Sensitive information is stored in encrypted databases and is accessible only to authorised staff.
- Two-factor verification: Multiple layers of security are maintained to prevent unauthorised access to accounts.
- Regular security reviews: Our systems undergo regular security audits.
- Staff training: Our staff receive regular training on data protection.
Please note that complete security on the internet cannot be guaranteed. We provide protection to the best of our ability, but no system is 100% secure. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
Data retention period
b177 does not retain your information longer than necessary. How long specific information is kept depends on the type of information and the purpose for which it is used:
- Account information: Retained for as long as your account is active and, after closure, for the period required by legal obligations.
- Financial transaction information: Retained for an extended period in accordance with financial regulations.
- Communication records: Kept for a defined period for customer service improvement and dispute resolution.
- Technical logs: Retained for a limited period for security monitoring.
After your account is closed, we delete or anonymise unnecessary information unless we are legally required to retain it.
Your rights
As a b177 user, you have the following rights regarding your personal information:
8.1 Right to access information
You may request to know what information we hold about you. We will provide that information to you within a reasonable time.
8.2 Right to correct information
If any of your stored information is incorrect, you may request that it be corrected. It is our responsibility to maintain accurate and up-to-date information.
8.3 Right to delete information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to restrict processing
In certain cases you may request that the processing of your information be restricted. We will consider that request appropriately.
8.5 Right to object
You may object to specific uses of your information. However, the right to object may not apply to processing that is essential for delivering the platform's core services.
To exercise these rights, please contact our support team. We will take action as soon as possible after receiving your request.
Protection of minors
b177 is for users aged 21 or above only. We do not knowingly collect information from any minor or allow them to use the platform.
An age verification process is followed at the time of account registration. If a person creates an account by providing a false age, full responsibility for that action lies with that individual.
If a parent or guardian discovers that their child is using our platform, please contact the support team immediately. We will close that account and delete the collected information.
Third-party services
The b177 platform may be connected to various third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, and others) and payment services. These service providers have their own privacy policies, which are outside our control.
It is your responsibility to review the privacy policy of any third-party service before using it. b177 is not responsible for data collection or use by third parties.
Policy changes
b177 may update this privacy policy from time to time. In the event of changes, we will:
- Publish the updated version on this page.
- Notify users by email or by a notice on the platform in the case of significant changes.
- Clearly state the date on which the new policy takes effect.
Continuing to use the platform after changes are made will be considered as your acceptance of the new policy. We therefore recommend reviewing this page regularly.
Contact and complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. b177 aims to respond to all data-related requests promptly and effectively.
Our support team is always ready to assist you in both Bengali and English. Contact us via 24/7 live chat or email for any matter relating to personal data protection, account security, or any aspect of this policy.
Data protection requests: [email protected]
Have more questions?
Our 24/7 support team is ready to answer any of your questions.
Contact b177's live chat directly or visit the FAQ page.